Frequently Asked Questions


  1. How to place an order
  2. Payment
  3. Pricing
  4. Deliveries
  5. Delivery Fee
  6. Missing items
  7. Changing an order
  8. Cancelling an order
  9. Late orders
  10. Damaged/Faulty goods
  11. Returns
  12. Refunds

1. How to place an order

Click on the Bookpack Orders tab at the top of the screen. Enter your school code, press the enter button and you are on your way! You can select the products from the available lists for your school/college and adjust the quantities if you wish. And don’t forget, more than one booklist can be included in the one transaction.

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2. Payment

Payment is required at the time of ordering, using either Mastercard or Visa through ANZ’s secure e-gate payment gateway. For more information on our Privacy and Security Policies refer to our Privacy page.

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3. Pricing

All prices shown are inclusive of GST where applicable.

Pricing for similar items is consistent for each year level for your school/college’s booklists. However, pricing for similar items on booklists may vary from school to school. This is because the pricing level is determined by the school in line with the commission level selected (if any). (if any).

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4. Deliveries

The delivery period for your bookpack(s), if ordered by the due date, will be within the delivery timeframe previously determined in conjunction with your school/college.  These dates will be on the Booklist Online Ordering Instructions sheet that was distributed to each student by the school/college.  If you’ve lost your copy, please email bookpacks@schoolandoffice.com.au  to find out the delivery dates for your school/college.

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5. Delivery Fee

Every student order is subject to a delivery charge of $9.95 per family. This is automatically calculated and included in your student order.

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6. Missing items

Should you believe your pack is missing an item, please contact our friendly Customer Service staff on 1300 PENCIL (736 245) or via email at bookpacks@schoolandoffice.com.au and we commit to resolving your query within 3 working days.

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7. Changing an Order

Your order cannot be modified once submitted.

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8. Cancelling an Order

Orders once placed, are firm orders and cannot be cancelled or withdrawn unless the student is relocating and enrolled in a new school.   Please contact bookpacks@schoolandoffice.com.au to arrange cancellation.  Proof of new enrollment may be required.

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9. Late orders

If you have missed the cut-off date for ordering through our bookpacks online website, you can purchase supplies in our retail showroom at Wynnum.  Alternatively, if you’d prefer a home delivery option (7 to 10 working day turn-around), you can shop for your requirements through our school supplies website which is open to the public at  www.schoolandoffice.com.au (shop pricing applies).

If you need to order supplies after the cut-off date for a student who is a new enrolment, special arrangements can be made directly with School & Office Supplies.  Either phone 1300 PENCIL (736 245) or contact us via email at bookpacks@schoolandoffice.com.au to order.  Please note, that new enrolment orders are dealt with separately and depending on when your late order is placed, it may be delivered in a different time frame to that pre-arranged with the school/college for those orders placed by the due date.

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10. Damaged/Faulty Goods

Our bookpacks are shipped in very sturdy, corrugated boxes, so the supplies you order should arrive in pristine condition.  For any goods received which are faulty, damaged or supplied in error, please email us at bookpacks@schoolandoffice.com.au and we will arrange for return and replacement of the item(s) concerned.

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11. Returns

See “Damaged/Faulty Items” section for returning such items.  Unfortunately, we cannot return items that were ordered in error.

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12. Refunds

Please make your selections carefully, as we do not give refunds if you simply change your mind.

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